FAQs
🛒 Orders & Shopping
How do I place an order?
Browse our premium collections, add your items to the cart, and proceed to checkout. Enter your shipping details, complete payment, and you'll receive a confirmation email right away.
Can I modify or cancel my order after placing it?
We process orders quickly. Contact us at support@geyora.com as soon as possible. We'll do our best to help, but changes cannot be guaranteed once processing has begun.
What payment methods do you accept?
We accept all major credit/debit cards and other secure payment methods available at checkout.
🚚 Shipping & Delivery
How long does order processing take?
Orders are processed within 1–3 business days (excluding weekends and public holidays).
What are the estimated delivery times?
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Canada: 8–16 business days
- Europe: 8–16 business days
- Other Countries: 7–25 business days
How do I track my order?
Once shipped, you'll receive a tracking number via email. Allow 3–5 business days for tracking to update.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50. For orders under $50, standard shipping rates apply at checkout.
Do you ship internationally?
Yes, we ship across the globe! 🌍 We're proud to deliver our products to customers worldwide.
Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the recipient. We recommend checking with your local customs office for estimated fees before placing your order.
If you have any questions about your international shipment, feel free to contact our support team — we're happy to help.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.
How do I start a return?
Email us at support@geyora.com to request return authorization first. Unauthorised returns will not be accepted.
Who covers return shipping costs?
Customers are responsible for return shipping. We recommend using a trackable shipping method.
When will I receive my refund?
Refunds are processed within 10 business days to your original payment method after we receive and inspect the returned item.
What items cannot be returned?
- Items that have been used, damaged, or are missing original packaging
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Consumable personal care items (such as creams, serums, or opened hygiene products) — electronic beauty devices are returnable if unused and in original packaging
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item is eligible, contact us at support@geyora.com before initiating a return.
Do your products come with a warranty?
Our products are covered under our 30-day return and satisfaction guarantee. If you receive a defective or damaged item, contact us within 7 days of delivery at support@geyora.com and we'll arrange a replacement or refund.
📦 Packaging
How are fragile items packaged?
Fragile items are carefully packed with protective materials to ensure they arrive safely. If your item arrives damaged, please photograph it and contact us within 7 days of delivery.
📞 Customer Support
How can I contact GEYORA?
Reach us at support@geyora.com. Our team is real, responsive, and genuinely invested in your satisfaction.
My package hasn't arrived — what should I do?
First, check with neighbours and your local post office. If your order hasn't arrived within 60 days of shipment, contact us and we'll investigate and arrange a refund or replacement.
🔒 Privacy & Security
Is my personal information safe?
Yes. We collect only what's needed to process your order. We never sell your personal data. See our Privacy Policy for full details.
Are my payment details secure?
All transactions are processed through secure, encrypted payment gateways. We do not store your full payment details.