Last Updated: July 9, 2026

At GEYORA LLC, we want you to be completely satisfied with your purchase. We maintain a transparent return and refund process to ensure a secure and reliable shopping experience.

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The 30-day window begins from the date of delivery, as confirmed by your tracking information.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

·       Unopened or unused.

·       With all original tags attached.

·       In its original packaging.

·       Accompanied by the receipt or proof of purchase.

3. Return Process

To start a return, you must contact us at support@geyora.com.

Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

Return Address: Please do not send your purchase back to the manufacturer. If your return is accepted, we will provide you with specific instructions on how and where to send your package.

4. Damages and Issues

Please inspect your order upon reception. Contact us within 7 days if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned

•  Perishable goods (such as food, flowers, or plants)
• Custom products (special orders or personalized items).
• Hazardous materials, flammable liquids, or gases.
• Consumable personal care items (such as creams, serums, or opened hygiene products) cannot be returned. Electronic beauty devices are fully returnable if unused and in original packaging within 30 days.

6. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still meet the eligibility requirements outlined in Section 2.

7. International Shipping & Lost Packages

Delivery Times: International orders may take 7–25 business days to arrive depending on your location and local customs processing.

Lost Packages: If your order has not arrived within 30 days of the shipping date, please contact us at support@geyora.com and we will provide a status update within 5 business days. If the package is confirmed lost after investigation, we will offer a refund or replacement.

8. Return Shipping Costs

For standard returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

9. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

 

Contact Information:
GEYORA LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Email: support@geyora.com