Last Updated: July 9, 2026

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During high-demand periods (sales, holidays), processing may take slightly longer—we will notify you if there are significant delays.

2. SHIPPING TIME FRAMES

Due to the international nature of our business, delivery times vary by region:

Region	Estimated Delivery Time
United States	7 - 15 business days
United Kingdom	7 - 15 business days
Canada	8 - 16 business days
Europe	8 - 16 business days
Other Countries	7 - 25 business days

Note: These are estimates only and are not guaranteed. Delays may occur due to customs processing, local postal services, or circumstances beyond our control. While most orders arrive within the windows above, please allow up to 25 business days to account for unforeseen customs delays..

3. SHIPPING COSTS

We offer free shipping on all orders over $50 within the United States and International orders. For orders under $50, standard shipping rates apply and will be calculated at checkout.

4. ORDER TRACKING

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided. Please allow 3–5 business days for tracking information to update after shipment. Orders are fulfilled by our global fulfillment partners.

5. CUSTOMS, DUTIES & TAXES

• International orders may be subject to import duties, customs fees, and taxes imposed by your country.
• These charges are the sole responsibility of the customer.
• GEYORA LLC is not responsible for delays caused by customs clearance.
• We are legally required to declare the full value of your order on customs forms—we cannot mark orders as "gifts" to avoid duties. If an order is refused or abandoned at customs, we are not liable for any loss.

6. LOST, STOLEN OR UNDELIVERED PACKAGES

• If your tracking shows "delivered" but you haven't received your package, please check with neighbours and your local post office first.
• If your order has not arrived within 30 days of the shipping date, please contact us at support@geyora.com and we will provide a status update within 5 business days.
• If the package is confirmed lost after investigation, we will offer a refund or replacement.
• We are not responsible for packages lost due to incorrect shipping addresses provided by the customer.

 

7. DAMAGED ITEMS IN TRANSIT

If your order arrives damaged, please contact us at support@geyora.com within 7 days of delivery with your order number and clear photos of the damaged item and its packaging. We will investigate the issue with our fulfillment partners and arrange a replacement or refund promptly. Reports made after 7 days from the delivery date cannot be honored as they fall outside our carrier's claim window.

8. SANCTIONS & RESTRICTED REGIONS

We are unable to ship to countries or regions subject to international trade sanctions, including those restricted by US OFAC regulations. If your order is placed from a restricted region, it will be cancelled and fully refunded.

Contact Information:
GEYORA LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Email: support@geyora.com